Frequently Asked Questions
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 2-5 business days. Once processed, you’ll receive a confirmation email with tracking information.
Shipping times vary depending on your location:
– Domestic (U.S.): 3-7 business days.
No, currently we do not offer international shipping.
If you need to swap an item
Returns and Exchanges
If you are not satisfied with your purchase, you can return it within 14 days of receipt. The item must be unused and in its original condition. Please contact us at support@palacepals.com for return instructions.
We strive to ensure every order arrives in perfect condition. If your mug is damaged, please contact us within 14 days of receipt with a photo of the damage, and we will arrange a replacement or refund.
If you would like a different mug, please return the original mug for a refund and place a new order.
We use Printify, which employs high-quality printing methods to ensure vibrant colors and durable designs.
Yes, all our mugs are both dishwasher and microwave safe, ensuring they are practical for everyday use.
Our mugs are made of high-quality ceramic, ensuring durability and a premium feel.