Palacepals is your go-to online store for unique and delightful mugs inspired by pets. Each mug is made to order, ensuring top quality and exclusive designs.

Simply browse our collection, add your favorite mugs to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Currently, we offer pre-designed mugs. However, we are planning to introduce customization options soon. Stay tuned!

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Stripe.

Yes, we use secure encryption to process your payments, ensuring your information is protected.

Orders are typically processed within 2-5 business days. Once processed, you’ll receive a confirmation email with tracking information.

Shipping times vary depending on your location:
– Domestic (U.S.): 3-7 business days.

If you are not satisfied with your purchase, you can return it within 14 days of receipt. The item must be unused and in its original condition. Please contact us at support@palacepals.com for return instructions.

We strive to ensure every order arrives in perfect condition. If your mug is damaged, please contact us within 14 days of receipt with a photo of the damage, and we will arrange a replacement or refund.

If you would like a different mug, please return the original mug for a refund and place a new order.

Yes, all our mugs are both dishwasher and microwave safe, ensuring they are practical for everyday use.

Our mugs are made of high-quality ceramic, ensuring durability and a premium feel.

You can reach us via email at support@palacepals.com or through our contact form on the website. We aim to respond within 24-48 hours.

Currently, we do not offer gift wrapping services. However, our mugs make fantastic gifts, and you can always add a personal touch once it arrives!

Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track your package until it arrives.

Yes, we offer bulk orders for corporate gifts or events. Please contact us at support@palacepals.com for more details and pricing.