At Palace Pals
At PalacePals, we want to ensure your complete satisfaction with your pet-inspired print-on-demand mug purchase. Please read our Returns and Refunds Policy to understand the procedures for returning items and seeking refunds.
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1. Returns Eligibility:
– To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
– Returns must be initiated within 30 days of receiving your order.
2. Non-Returnable Items:
The following items are not eligible for return:
– Items that are personalized or customized.
– Gift cards.
3. Return Process:
To initiate a return, please follow these steps:
– Contact our customer support team at support@palacepals.com to request a Return Merchandise Authorization (RMA) number.
– Clearly mark the RMA number on the outside of the package.
– Ship the item to the address provided with the RMA number.
4. Return Shipping:
– Customers are responsible for return shipping costs.
– We recommend using a trackable shipping service to ensure the safe return of your item.
5. Inspection and Approval:
– Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return.
– Approved returns will be processed for a refund.
6. Refunds:
– Refunds will be processed to the original payment method.
– Please allow up to 7 business days for the refund to appear in your account.
7. Exchanges:
– We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order.
8. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us at support@palacepals.com within 30 days of receiving your order.
– We may request photos of the damaged or defective item for assessment.
9. Late or Missing Refunds:
If you haven’t received a refund after the specified period, please:
– Check your bank account.
– Contact your credit card company.
– If the issue persists, contact us at support@palacepals.com.
10. Contact Us:
If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at support@palacepals.com. We are here to assist you.
Need help?
Contact us at Support@Palacepals.com for questions related to refunds and returns.