Thank you for choosing PalacePals for your pet-inspired print-on-demand mug needs. We strive to provide a seamless and enjoyable shopping experience. Please read our Shipping and Delivery Policy to understand how we handle the shipment of your orders.
 1. Order Processing Time:
– Orders are typically processed within 2-5 business days after payment confirmation.
– Please note that processing times may vary during peak seasons or promotional periods.
 2. Shipping Methods:
– Shipping options are provided during the checkout process, and delivery times vary based on the selected method.
– Available shipping methods may include standard, expedited, and express options.
 3. Estimated Delivery Times:
– Estimated delivery times are provided during the checkout process based on the selected shipping method.
– Please note that delivery times are estimates and may be subject to delays beyond our control, such as customs processing or unforeseen weather conditions.
 4. International Shipping:
– International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. The customer is responsible for any additional charges incurred.
 5. Tracking Information:
– Once your order is shipped, you will receive a shipping confirmation email with tracking information.
– You can track the status of your order through the provided tracking number.
 6. Lost or Delayed Shipments:
– While we make every effort to ensure timely delivery, we cannot guarantee delivery dates.
– In the rare event of a lost or significantly delayed shipment, please contact us at support@palacepals.com, and we will assist you in resolving the issue.
 7. Incorrect Shipping Address:
– It is the customer’s responsibility to provide accurate and complete shipping information during the checkout process.
– PalacePals is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
 8. Order Tracking:
– Customers can track the status of their orders by logging into their PalacePals account or using the provided tracking number on the carrier’s website.
 9. Contact Us:
If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at support@palacepals.com. We are here to assist you.
Thank you for choosing PalacePals for your pet-inspired mug needs!